Assisting with Customer Email Monitoring & Response, Inbound Phone Inquiries, Customer Tech Support, Store Changes/Additions, Frequent Updates and more.
Customer Service Handling
Frequent Store Maintenance and/or CMS Updates
Research & Development , Limited Partnerships Considered
Best Suited For E-commerce Websites Needing Frequent
Updates Or Assistance In Customer Handling
• Customer Service Handling
email monitoring & responding
answering inbound phone inquiries
customer product issues and returns
customer ordering issues
customer tech support issues
packing/shipping help
• Research & Development Services
developing multi-site environments
new products/services research
securing new host provider services
securing new credit card gateway services
limited partnership considerations
• Frequent Store/CMS Maintenance & Tech Services
daily/weekly content changes, CMS additions and edits
special price offerings and promotions management
email list management services
website & shopping cart installations
service provider management services
(* Not meant to be a complete list of all of our website management services. Please call or email if there is something you need which is not listed.)
Our website management services are for assisting website owners in the daily/weekly operating tasks associated with specific areas of their business websites. While website management services can include such things as daily/weekly content updates and promotional campaign managment, website management services can often times include additional aspects apart from just the site itself such as Customer Service Handling and Research & Development.
Whether the internet presence of your website is very small requiring service for only a few hours per week or larger requiring 40+ hours per week, our retainer style plans keep the billing simple and ensure you will not incur extra fees for varying changes in the type of website management services rendered during the month. Some days you may require us to spend more time with customer service duties and on other days you may want us assigned to updating your CMS for a new shipment of arriving stock...it makes no difference to us as your plan can be setup for all website management services to be inclusive. This is very much like having your own in-house website manager/assistant. Our Email Monitoring & Quick Response Services are second to none with the majority of your customer's inquiries being answered in less than 15 minutes from the time they're received.
FEES: We provide both weekly & monthly payment plan options as well as contract billing for qualified companies & individuals. Please call to discuss your exact needs and pricing, or email us for more information. Our bare minimum retainer fee is currently at $65/wk. or $260/mo. for the smallest websites requiring only a few hours of service each week.
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An SEO Company
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Long Island, NY
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